# Ground operations, gate to gate

Handle check-in, boarding, and flight close-out from one screen, with CUTE/CUPPS support and real-time sync to inventory and reservations.

- CUTE/CUPPS compatible
- Automated seat assignment
- Ancillary sales at the counter
- Real-time passenger sync

## Run the ground side of every flight
Manage check-in, boarding, baggage, and flight close-out from a single DCS.

### Stale passenger data

Check-in staff work from PNL snapshots, not live booking data - missing last-minute changes, cancellations, and seat swaps.

### Missed counter revenue

Agents can't sell ancillaries at check-in because DCS doesn't know what the passenger already purchased.

### Manual compliance reporting

PNRGOV and API-PNR submissions require manual exports or separate middleware to reach border authorities.

### Equipment change chaos

Aircraft swaps mean manually rebuilding seat maps, re-checking passengers, and hoping nothing falls through the cracks.

## Runs on any airport infrastructure

CUTE/CUPPS certified and compatible with every AEA device - gate readers, BRS scanners, bag tag printers. No proprietary hardware, no middleware. Works at any airport your airline flies to.

## Smart seating that<br/>balances the aircraft

Auto-seating considers paid and reserved seats first, then distributes remaining passengers for optimal weight and balance. Passenger preferences, families, and load optimization are handled in one algorithm.

## Operational after<br/>15 minutes of training

A new DCS operator can run the full check-in and boarding flow after a single 15-minute session. Proven in live operations, not a lab estimate.

## When something changes,<br/>every system knows

Seat sales, flight delays, and equipment swaps are mirrored between DCS, inventory,<br/>and reservations in real time. Agents and passengers always see the same data.

- Live seat maps and statuses — Availability, check-in progress, and boarding status update across inventory, reservations, and DCS simultaneously.
- Equipment swaps update everything same — Aircraft change triggers new seat map, rebased seating algorithm, and passenger notifications across DCS and all channels.
- Close-out feeds finance directly — Boarding totals, no-shows, baggage counts, and ancillary revenue publish to finance - no manual reconciliation.

## FAQ
Answers to the questions we hear most from airline teams

### Does the DCS work at airports with shared CUTE/CUPPS infrastructure?

Yes. Farel's DCS is CUTE/CUPPS certified and runs on shared airport workstations. No proprietary hardware required - it integrates with any airport ground environment.

### How does seat assignment work and can it be overridden?

Seats are assigned automatically based on configurable rules (window preference, families together, premium placement). Agents can override any assignment manually at the counter.

### How are no-shows and close-out handled?

At flight close-out, the system automatically processes no-shows, finalizes passenger counts, reconciles baggage, and publishes boarding totals to finance. Agents confirm and close - no manual data entry.

### What compliance messages does the system generate?

PNRGOV and API-PNR are generated and transmitted automatically to border authorities via SITA, ARINC, or other configured channels. PAXLST and customs declarations are also supported.

### Can agents sell ancillaries and collect excess baggage fees during check-in?

Yes. The check-in screen shows each passenger's current purchases and available extras. Agents add services with one click - bags, upgrades, priority, excess baggage, and payment is processed on the spot.

### What happens when an aircraft is swapped after check-in opens?

The system automatically remaps the new aircraft layout, reassigns seats based on your rules, and notifies affected passengers. No manual rebuild required.