# Bookings that stay in sync, search to gate

Create and manage bookings across every channel from one platform. Automate changes,<br/>and refunds, and passenger notifications, synced with inventory and DCS in real time.

- Multi-channel booking management
- Automated changes and refunds
- Real-time inventory synchronization
- API-first architecture

## What breaks when reservations live in silos
When reservations span disconnected systems, manual work multiplies, data conflicts slip through, and passengers feel the gaps.

### Disconnected booking channels

Separate systems per channel lead to duplicate PNRs, pricing mismatches, and inventory conflicts.

### Manual change handling

Every cancellation, schedule change, and refund lands in an agent queue - one by one.

### Passenger communication gaps

Flight changes happen. Passengers find out at the airport.

### Operational data conflicts

PNL lists don't match, PNRGOV submissions lag, check-in staff work with stale records.

## Sell from anywhere,<br/>manage from one place

Every booking, whether from a passenger, agent, or API partner,<br/>writes to the same record and syncs instantly with inventory and DCS.

- IBE and Mobile app — Passengers search, book, pay, and manage trips on their own, including changes, refunds, and extras.
- Agency platform — Agencies book and pay using their balance or credit line, with commissions and access controls you set.
- Web services (API) — Connect OTAs, meta searches, and tech partners to real-time availability through developer-friendly endpoints.
- Admin panel — Search, create, modify, and process payments - full booking control for call center and airport staff.
- Direct payment links — Airline agents create a booking and send a secure link - the customer reviews details and pays at their convenience.

## When a flight changes,<br/>the system handles the rest

Schedule changes, cancellations, and refund requests trigger automatic rebooking, passenger notifications, and fare-rule processing - no agent queues, no manual steps.

## Turn every touchpoint<br/>into revenue

Passengers can add bags, seats, meals, priority, and bundles at every stage - booking, post-booking, web check-in, and airport counter. Not just one moment, every moment.

## From booking to border,<br/>in real time

Reservation data flows automatically to inventory, DCS, and regulatory systems. PNL/ADL lists stay current, PNRGOV goes out on time, and check-in staff always work with complete records.

## FAQ
Answers to the questions we hear most from airline teams

### How does Farel's reservation system differ from a traditional CRS?

Traditional CRS platforms handle bookings in isolation - separate from inventory, departure control, and distribution. Farel's reservation system is built as part of a single platform, so every booking automatically syncs with seat availability, DCS passenger lists, and regulatory systems like PNRGOV. There's no middleware, no batch imports, and no data lag between systems.

### Can we migrate from our current PSS without downtime?

Yes. Farel supports parallel-run migration, where both systems operate simultaneously during the transition. Existing bookings can be imported, and the cutover happens on a fixed timeline - most airlines go live in 2-8 weeks. There's no long-term lock-in and rollback plans are built into every migration.

### How does the system handle IRROPS and involuntary rebooking?

When a flight is cancelled or a schedule changes, the system automatically rebooks affected passengers based on configurable rules, processes fare-rule refunds, and sends notifications via email and SMS. Agents can review and override, but most cases resolve without manual intervention.

### Can agencies and API partners see different fares and inventory?

Yes. Each distribution channel - agency portal, API, IBE can be configured with its own fare access, inventory availability, commission rules, and credit limits. You control what each partner sees and sells.

### What data is sent to DCS and border authorities?

Passenger data syncs in real time with departure control systems via PNL/ADL messages. PNRGOV is automatically transmitted to customs and border authorities for international flights. If you use a third-party DCS, Farel delivers the same messages to their system automatically.

### Does Farel support ancillary sales after the initial booking?

Yes. Passengers can purchase bags, seats, meals, priority boarding, and bundles at four stages: during booking, post-booking via email or self-service portal, during web check-in, and at the airport counter. Ancillary availability and pricing are managed centrally and apply across all touchpoints.