Airline Reservation System

Reservations that stay in sync: from search to boarding gate

Q: How does Farel's reservation system differ from a traditional CRS?

Unlike traditional, siloed Central Reservation Systems, Farel ensures every booking writes to the same record and syncs instantly with inventory and DCS, eliminating duplicate PNRs and manual change handling.

Q: Can we migrate from our current PSS without downtime?

Farel provides a modernized, API-first architecture designed to streamline implementation and transition processes for airlines moving away from legacy systems.

Q: Can agencies and API partners see different fares and inventory?

Yes, agencies can book via their balance or credit line with specific commissions and access controls set by the airline, while web service APIs provide real-time availability with developer-friendly endpoints.

Q: What data is sent to DCS and border authorities?

Reservation data flows automatically to DCS and regulatory systems. PNL/ADL lists stay current, and PNRGOV submissions go out on time, ensuring check-in staff have complete records.

Q: Does Farel support ancillary sales after the initial booking?

Yes, passengers can add bags, seats, meals, priority, and bundles at every stage, including post-booking, web check-in, and at the airport counter.

Create and manage bookings across every channel from one platform. Automate changes, refunds, and passenger notifications, synced with inventory and DCS in real time.

Multi-channel booking management

Automated changes and refunds

Real-time inventory synchronization

API-first architecture

What breaks when reservations live in silos

When reservations span disconnected systems, manual work multiplies, data conflicts slip through, and passengers feel the gaps.

Disconnected booking channels

Separate systems per channel lead to duplicate PNRs, pricing mismatches, and inventory conflicts.

Manual change handling

Every cancellation, schedule change, and refund lands in an agent queue - one by one.

Passenger communication gaps

Flight changes happen. Passengers find out at the airport.

Operational data conflicts

PNL lists don't match, PNRGOV submissions lag, check-in staff work with stale records.

Sell from anywhere, manage from one place

Every booking, whether from a passenger, agent, or API partner, writes to the same record and syncs instantly with inventory and DCS.

IBE and Mobile app

Passengers search, book, pay, and manage trips on their own, including changes, refunds, and extras.

Agency platform

Agencies book and pay using their balance or credit line, with commissions and access controls you set.

Web services (API)

Connect OTAs, meta searches, and tech partners to real-time availability through developer-friendly endpoints.

Admin panel

Search, create, modify, and process payments - full booking control for call center and airport staff.

Direct payment links

Airline agents create a booking and send a secure link - the customer reviews details and pays at their convenience.

When a flight changes, the system handles the rest

Schedule changes, cancellations, and refund requests trigger automatic rebooking, passenger notifications, and fare-rule processing - no agent queues, no manual steps.

Turn every touchpoint into revenue

Passengers can add bags, seats, meals, priority, and bundles at every stage - booking, post-booking, web check-in, and airport counter. Not just one moment, every moment.

From booking to border, in real time

Reservation data flows automatically to inventory, DCS, and regulatory systems. PNL/ADL lists stay current, PNRGOV goes out on time, and check-in staff always work with complete records.