The Copilot for airline operations
Cancel flights, refund bookings, create reservations from a passport photo - in plain language. Live across every airline running on Farel, in five languages.
- Operates flights and bookings
- Creates bookings from passport scans
- Confirms before every action
- Five languages
Most airline systems were designed to be clicked through
Every refund is a screen. Every cancellation is a workflow. Every new hire is months of training on menus.
Click-heavy workflows
Refunds, cancellations, and changes each take minutes through legacy PSS UIs. At call center scale, that's the whole budget.
Months of training per agent
Dozens of screens, conditional flows, edge cases. Every hire restarts the curve. Every turnover resets it.
English-only interfaces
Most PSS UIs ship in one language. Your call center, airport staff, and ops control don't all work in it.
IRROPS handled one-by-one
A delay or cancellation hits hundreds of bookings. Agents process them one at a time, in sequence, while passengers wait.
One Copilot. Every operation. Every role.
Farel Copilot operates on the same data as the rest of the platform. Type what you want done - refund a booking, cancel a flight series, create a reservation from a passport photo - and the system shows you the impact, then commits.
What Copilot does today
Operational scope, in one place. Same data and permissions as the rest of Farel.
Flight operations - Cancel, reschedule, open or close sale, edit pax quota, edit departure time. One flight or every flight in a period.
Booking operations - Create, refund pax-segments, edit remarks, process involuntary changes. One booking at a time or many at once.
Booking from a passport photo - Upload an ID, get a full reservation in 20-30 sec. Replaces 2-3 minutes of manual field entry.
Bulk operations in one command - Refund fifty bookings, cancel a flight series, requote a season. One command does what a batch job or a queue of agents would handle elsewhere.
Plain-language targeting - "Next Tuesday," "this whole series," "all LAX flights this week." No filters, no query syntax. Copilot resolves the target and shows what it'll touch before it acts.
Five languages, more coming - English, Russian, Spanish, Portuguese, French. Agents type in their language; Copilot replies in the same one.
Cancel a flight, every booking follows
One command can target a flight series, a date range, or a single departure. Booking-side impact - involuntary operations, rebooking, notifications, remarks - flows automatically through the rest of the platform.
From passport photo to issued ticket in 20 sec
Upload a scan; Copilot extracts name, DOB, document number, nationality, expiration. Agent confirms the flight and price; ticket issues. 2-3 minutes of typing collapsed into seconds.
Nothing executes until you confirm
Refunds show the exact amount per passenger and segment. Cancellations show every booking affected. Quota changes show the new inventory state. The system commits only after the agent confirms, and stamps the action with their user identity. "Cancelled by [name] via Assistant" appears on the operation log, exportable for audit.
Holds context across the session
Look up a booking, refund it, then start on the next one - Copilot remembers what you were just working on. Multi-step flows don't restart at every command. At Asman, 168 sessions in a month completed end-to-end without falling back to the interface.
Already running at scale
Live across every airline on Farel. Used daily by call center, airport, and ops teams.
1,561
Copilot operations completed at Asman Airlines in a single month.
168
Multi-step Copilot sessions completed end-to-end without falling back to the UI.
Allairlines
Live in production across 4 continents - call center, airport, and ops teams.
Flight cancellation
One flight, screen-by-screen
Booking creation
Manual entry vs passport scan
Involuntary refund - many bookings
IRROPS, schedule cancellation
Times measured against typical PSS workflows. Copilot times reflect production usage at Asman Airlines.
FAQ
Before you decide
Answers to the questions we hear most from airline teams
Everything your airline needs, in one place
From inventory to check-in, see how each module fits together to streamline your airline operations
Inventory & Pricing
Optimize every seat, maximize every flight
Manage seat availability, fare structures, and revenue logic across all distribution channels.
Ready to take back control?
See the full platform live - tailored to your airline's operations.