From paper
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Aer Arann Islands · Ireland
A PSO carrier with three nine-seat aircraft and no reservation system since 1970.
30–40%
Fewer inbound calls, first month
8 weeks
Contract to go-live
Replacing manual operations
Run your airline on a system, not a spreadsheet
Bookings, payments, manifests, and regulatory messages in one record. Live in 2–8 weeks, run by the team you already have.
- Online sales from day one
- Live availability at every station
- Automated manifests and API/PNR
- No IT team needed
What running by hand costs you
Paper, spreadsheets, and phone calls work until the day you add a route, a station, or an aircraft.
One book, one desk
Availability lives in one place. Three agents on three calls wait for the same page.
Demand you never see
A full flight or a missed call leaves no trace. You can't add a rotation for passengers you never counted.
Compliance by hand
Manifests, load sheets, and API/PNR typed per flight. It holds until the first warning letter.
Growth means headcount
What worked at two aircraft breaks at four. Every new station needs another person on the phone.
What changes, function by function
The same airline and the same team, working from one record.
By hand
Phone, email, a paper book or a shared sheet
On Farel
Website, mobile app, agents, and stations write to one record
By hand
Cash, bank transfers, and payment links, matched by hand
On Farel
Card payments through your provider, attached to the booking
By hand
A phone call and a manual edit
On Farel
Self-service for passengers, fare rules applied automatically
By hand
Handwritten tickets and manifests
On Farel
Electronic manifests built from live check-in data
By hand
API/PNR prepared and sent per flight
On Farel
PNRGOV and APIS sent automatically on every flight
By hand
Inbound calls, tour operators, word of mouth
On Farel
Website, apps, agency platform, and API
By hand
Rebuilt from sheets at month end
On Farel
Flight close-out totals published to finance
The team you have is enough
Our onboarding team configures the platform, connects your payment provider and regulators, and trains every role. Red Sea Airlines runs daily operations for four 737-800s with one person. ESAV went from email bookings to 65% online with the same team.
Your rules, built into the system
PSO passenger categories with free-ticket counters, resident and student fares. Actual passenger weight recorded at check-in on a nine-seat aircraft. Charter blocks and tour operator allotments. All of it runs in production, and some of it was built for a single airline's go-live.
A sales channel that didn't exist before
A website with a booking engine, iOS and Android apps under your brand, and card payments. At ESAV, 47% of bookings now include an extra, and ancillaries bring in 10% of revenue. Aer Arann Islands sells bags and the Connemara to Galway bus at booking.
From the last paper booking to the first live flight
Your flights keep operating while we build. Passengers notice the change the day online booking opens.
2–8 weeks from contract to go-live
- 1Scoping
Routes, stations, fare rules, passenger categories, payment provider, and regulators mapped before we quote.
- 2Configuration
Schedule, aircraft layouts, fares, and ancillaries loaded. Payments and regulatory messaging connected.
- 3Open bookings moved
Forward bookings from the book or the sheet are loaded into Farel by our onboarding team before cutover.
- 4Training
Role-specific sessions for reservations, airport, and finance staff. On-site for airport teams.
- 5Go-live and hypercare
Online sales open and every station switches to the live record. Two weeks of accelerated support follow.
Fixed timeline. Fixed implementation fee. Defined deliverables.
Three airlines that started where you are
Paper, email, and spreadsheets on day one. One system at go-live.
From email and phone
Read case study
ESAV Airlines · Galápagos
A family-owned air taxi taking bookings by email, cash, and PayPal links.
47%
Of bookings include ancillaries
10%
Of revenue from ancillaries
From spreadsheets
Read case study
Red Sea Airlines · Egypt
A charter operator selling through tour operators, with API/PNR sent by hand.
2 → 4
Aircraft without adding operations staff
Zero
API/PNR warnings since launch
I can't stop looking at the dashboard.
From nothing to this feels so good.
Peter McKenna
CEO, Aer Arann Islands, on go-live day
FAQ
Before you decide
Answers to the questions we hear most from airlines moving off manual processes.
We do. Configuration, payment and regulatory integrations, migration of active bookings, and staff training are part of the implementation. You don't need engineers on your side.
We move them. Active bookings are loaded into Farel from your paper records or spreadsheets as part of implementation, so passengers booked before cutover check in like everyone else.
No. Cutover is planned around your schedule, with a parallel run if you want one.
Usually it already does. PSO passenger categories, resident and student fares, actual passenger weights, charter blocks, and tour operator allotments run in production today. If something is missing, we scope it before we quote.
A new operator can run the full check-in and boarding flow after a single 15-minute session. Reservations and finance staff train online. Airport staff train on-site.
You pay per boarded passenger plus a one-time implementation fee. Every module is included, so your cost follows your traffic. The pricing page has the full model.
Everything your airline needs, in one place
From inventory to check-in, see how each module works on the same record.
Inventory & Pricing
Optimize every seat, maximize every flight
Manage seat availability, fare structures, and revenue logic across all distribution channels.
See your operation on one system
30-minute discovery call, tailored proposal within five business days.